Contact us
What would you like to contact us about?
Applying for funding
Whether you have an application ready to go, or want to know if your idea is something that our funding will support, our advice teams can help answer your funding queries.
England
(Opening hours: Monday to Friday, 9am-5pm)
For those with a hearing or speech impairment:
Text relay 18001 plus 0345 4 10 20 30
BSL users can contact us in England using SignVideo
Northern Ireland
(Opening hours: Monday to Friday, 9am-5pm)
For those with a hearing or speech impairment:
Text relay 18001 plus 028 9055 1431
BSL users can contact us in Northern Ireland using SignVideo
Scotland
(Opening hours: Monday to Friday, 9am-5pm)
For those with a hearing or speech impairment:
Text relay 18001 plus 0300 123 7110
BSL users can contact us in Scotland using contactSCOTLAND-BSL
Wales
(Opening hours: Monday to Friday, 9am-5pm)
For those with a hearing or speech impairment:
Text relay 18001 plus 0300 1230735
BSL users can contact us in Wales using SignVideo
We welcome calls and correspondence in Welsh and English, corresponding in Welsh will not lead to a delay.
Funding for UK-wide projects
(Opening hours: Monday to Friday, 9am-5pm)
If your project or idea may benefit people in more than one UK country, please contact our UK funding team
For those with a hearing or speech impairment:
Text relay 18001 plus 0345 4102 030
BSL users can contact us for UK-wide projects using SignVideo
Your grant
Please contact your funding officer for any queries about an existing grant. If you don't know who your funding officer is, please get in touch with us.
Providing feedback about our service
We really value your feedback. If you have a comment or complaint about the services that we provide, or if there's something important you think we should know, we'd love to hear it. Please email us at customer.services@tnlcommunityfund.org.uk
To give us feedback about our website email webmaster@tnlcommunityfund.org.uk
Making a complaint
At The National Lottery Community
Fund we
try to give the best service possible. However we recognise that this
does not always happen and you may wish to make a complaint. Making a
complaint will not affect your chances of receiving a grant from us in
the future. View our complaints procedure (PDF, 102KB).
We are interested in any comments that you may wish to make, so don't worry whether your concerns fit with the description of a complaint.
We also welcome comments from members of the public who have concerns over an application that we have received or a project that we have funded. View our policy for raising a concern (PDF, 78KB).
You can share your concerns or complaints with us verbally or in writing.
Customer services
(Opening hours: Monday to Friday, 9am - 5pm)
Reporting fraud
The National Lottery Community Fund is committed to preventing and detecting fraud.
If you suspect that someone is stealing from or defrauding The
National Lottery Community Fund help us do something about it by getting
in touch with us.
Fraud Investigations Team
(Opening hours: Monday to Friday, 9am - 5pm)
Press queries
England/UK
Northern Ireland
Scotland
Wales
General contact
If you need to talk to us about anything else, please use the details below.
Corporate office
(Opening hours: Monday to Friday, 9am - 5pm)
For those with a hearing or speech impairment:
Text Relay: 18001 plus 020 7211 1800 or 0300 500 5050
Unacceptable behaviour policy
We're committed to providing high-quality customer service to everyone.
We aim to do so in a fair, accessible, and professional manner. However, it is important for our customers to know that we also expect to be treated well and that we will not tolerate unacceptable or unreasonable customer behaviour.
To understand what this means and how we will respond, you can read our unacceptable behaviour policy.
You can also view the EasyRead version of the unacceptable behaviour policy (PDF, 2MB).